Refund Policy
14-day money-back guarantee. If you are not satisfied, ask for a refund within 14 days of your first payment and we will refund it in full.
1. First payment
You can ask for a full refund of your first subscription payment within 14 days of the payment date. You do not need to give a reason.
2. Later payments
After the first 14 days, payments are not refunded for a billing period that has already started. You can cancel at any time, and you keep access until the end of the period you paid for.
We make exceptions in these cases:
- you were charged twice, or charged after you cancelled;
- you were charged the regular price at the end of the introductory period without the reminder described in our Terms of Service (this does not apply when you chose to switch to the regular price yourself);
- the service was not available to you for a substantial part of the billing period because of a fault on our side.
3. How to ask for a refund
Email moshe@arazim-eng.co.il from the email address of your account. Tell us the date of the payment. We answer within 3 business days.
Refunds are made to the original payment method by Paddle, our reseller and Merchant of Record. It can take 5 to 10 business days for the refund to appear on your statement.
4. How to cancel
Cancel in your account settings, in one step, at any time. Cancelling stops future charges. It does not by itself refund a payment already made.
5. Your legal rights
This policy does not limit any right to a refund that the law gives you.